(Read ebook) Technical Knowledge for Service Advisors
• Gregory Marchand •
| #1167262 in Books | 2015-01-30 | Original language:English | 11.00 x.11 x8.50l, | File Name: 1507797621 | 48 pages
||0 of 0 people found the following review helpful.| Not worth it|By Alan Garza|Some of the most basic, basic nonsense.|0 of 0 people found the following review helpful.| Book Review|By lui|I like this book. It really provides the basic information which helps me familiarize myself with services provided. I recommend this book.|About the Author|Greg Marchand has over 25 years of unique experience in the automotive industry. Greg designs and delivers knowledge rich service management curriculum focused on customer service and customer satisfaction for the Service Sales Academy, conduct
Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies...
[PDF.gj39] Technical Knowledge for Service Advisors Rating: 3.56 (540 Votes)
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You can specify the type of files you want, for your gadget.Technical Knowledge for Service Advisors | Gregory Marchand. I really enjoyed this book and have already told so many people about it!
