[Download ebook] Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)
• Pat Gannon-Leary, Michael McCarthy •
| #5350693 in Books | 2010-03-29 | 2010-03-15 | Original language:English | PDF # 1 | 9.10 x.60 x6.20l,.83 | File Name: 1843345706 | 262 pages
||1 of 2 people found the following review helpful.| A seminal contribution to academic library 'Library Science' reference collections|By Midwest Book Review|The collaborative effort of Pat Gannon-Leary and Michael D. McCarthy, "Customer Care: A Training Manual For Library Staff" is a 242-page training manual for designing and delivering customer care programs for library systems of all types and sizes, including academic, corp||This title is recommended for library administrators and courses in library and information science programs on public services management and improvement., Reference and User Services Quarterly|About the Author|Dr. Pa
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
Dual use – reference work and/or training manual
Potential as a text book
Applicable to a wider context than LIS... [PDF.hw70] Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series) Rating: 4.56 (585 Votes)
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